I use the IMAP email integration with Redmine all the time. It’s an easy way to send updates to Redmine’s issue tracker and I clients love using it. But I always forget what keywords I can use to update the issue. So I’d end up opening the documentation or the code and wasting a bunch of time.
Well, no longer.
I’ve gone through Redmine’s code and have created a cheatsheet of how the email integration works, including a list of valid keywords. I’ve made this available as a free download, feel free to grab a copy and share.
Shame that the author cannot be redefined – when you are forwarding mail from a user to enter it into the ticket queue as a new ticket, it’s good to be able to modify the author so that the ticket is not appearing as my own.
I have some private code I’ve written for a client that lets a user change the author of an issue. It’s only the web user interface but once I can get it included into the official Redmine core, it would be easy to add an email keyword for setting the author.
This feature is pretty cool for updating existing bugs too.
I just didn’t get if there is a way to update some other than listed fields (e.g. done_ratio or time_entry[hours]). I tried ‘Custom Fields’ but maybe in a wrong way. Can you help with that?
Redmine restricts what fields can be updated. Once new fields are added, I’ll update the cheatsheet.